Here are some of the key trends that are expected to influence the HR industry in 2020 given the rise in technology and the future of work.
1. Data will become an integral part of the decision-making process.
Upskilling HR professionals to use more accurate data to measure employee behaviour, retention of the workforce, etc will increase in organisations. “Having this data at their fingertips will help HR teams to unlock employee potential, drive performance, and gain respect as a important, relevant and strategic force within their organisations,” says Claire Williams, director of people and services at CIPHR.
2. Embracing the holistic approach to HR.
HR professionals will be expected to provide better support functions for employees which also affects employee retention and turnover of the organisation. In essence, such a function will encompass more than just the day-to-day procedural tasks, payroll and hiring. By treating employees well, organisations will become more successful. A good example would be showing courage, kindness and empathy towards employees in cases of unethical or immoral behaviour at work.
3. Greater emphasis on workplace culture rather than process improvements.
Over the years, employee experience involves process improvements and increased use of technology at work. According to many HR specialists, in 2020, organisations will place more emphasis on the employee’s experience in terms of workplace culture.
Perry Timms, author of Transformational HR and chief energy officer at PTHR, says “Employee experience should be about creating a culture where everyone can truly influence things – that people aren’t overlooked, or it’s just the usual suspects who are rewarded or involved in decisions.”